Adviceline 0808 278 7864 Monday to Thursday 9.30am to 3.30pm

Make a Referral to Citizens Advice Hart

Advice First Aid Referral

Please note: AFA Referrals can only be completed by an AFA Partner organisation and not by the referred client themselves.

Advice First Aid Referral 20230306

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If the client doesn't live in Hart District, please contact their local Citizens Advice (based on their postcode) for support.
https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/search-for-your-local-citizens-advice/
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Please note the initial response is likely to be by email.
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Please include any applicable deadlines.

Thank you for the referral, we aim to take action within 5 working days but will be unable to follow up with you without the clients express consent. Please be aware that at times of high demand contact may take slightly longer.

 

How we use your information

At Citizens Advice Hart we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people’s lives. We only ask for the information we need. We always let you decide what you’re comfortable telling us, explain why we need it and treat it as confidential.

When we record and use your personal information we:

  • only access it when we have a good reason
  • only share what is necessary and relevant
  • don’t sell it to commercial organisations

At times we might use or share your information without your permission. If we do, we’ll always make sure there’s a legal basis for it. This could include situations where we have to use or share your information:

  • to carry out our legitimate aims and goals as a charity – for example, to create statistics for our national research. This is called ‘legitimate interests’
  • to comply with the law – for example, if a court orders us to share information. This is called ‘legal obligation’
  • to protect someone’s life – for example, sharing information with a paramedic if a client was unwell at our office. This is called ‘vital interests’
  • for us to carry out a task where we’re meeting the aims of a public body in the public interest – for example, delivering a government or local authority service. This is called ‘public task’
  • to carry out a contract we have with you – for example, if you’re an employee we might need to store your bank details so we can pay you. This is called ‘contract’
  • to defend our legal rights – for example, sharing information with our legal advisors if there was a complaint that we gave the wrong advice.

We handle and store your personal information in line with the law – including the General Data Protection Regulation and in line with our Citizens Advice policy.

Please note that by completing your phone number and/ or email address in the form above you are giving permission for us to contact you using the details shown.

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