Citizens Advice Hart – Strategic Priorities 2017-20

To view our Annual Report please click below

Citizens Advice Hart Annual Report 2016-17

Our Mission

We provide Hart’s Citizens with free, impartial and confidential advice.

Our Vision

We aim to ‘Make a Difference’ to those most in need – whoever they are

Our Purpose

We help people overcome their problems and campaign on big issues when their voices need to be heard

We value diversity, champion equality, and challenge discrimination and harassment

Our strategic plan is built around the vision of ‘Making a difference by doing things differently’. As we strive deliver our mission, vision and purpose we must be prepared to challenge the way we deliver our service in the face of rapid external changes. For example how and when our clients want to contact us and the increasing level of client demand and the complexity of advice brought about by changes to our social care and benefits system.

Our service delivery will be guided by these strategic objectives:

Making us More Accessible

We will widen our contact channels including web chat, email , phone

We will deliver outreach advice services to improve access to rural communities We will ensure that the quality of our advice achieves the highest audited rating

We will ensure our service delivery creates a great client experience

Making us More Inclusive

Our ‘ stand up for equality’ principle will support those who suffer hate crimes, domestic abuse and discrimination

We will improve engagement with the under 25 age group

We will aim to support other communities that have needs and require help

Making us More Influential

We will campaign to make a difference when our clients’ voices need to be heard

We will ensure that the impact of Universal Credit is fully understood and aim to work as part a multi -agency partnership to support this change

We aim to be partners of choice, to improve the health and well- being of Hart’s residents by alleviating stress and anxiety