Annual Reports

To view our latest Annual Report & Accounts  and a summary about our impact please click below

Citizens Advice Hart Annual Report 2018 – 19

Citizens Advice Hart – Our Impact 2018-19

Our Mission

We provide Hart’s Citizens with free, impartial and confidential advice.

Our Vision

We aim to ‘Make a Difference’ to those most in need – whoever they are

Our Purpose

We help people overcome their problems and campaign on big issues when their voices need to be heard

We value diversity, champion equality, and challenge discrimination and harassment

Our service will be guided by these strategic objectives:

Making us More Accessible

• We will widen our contact channels including web chat, email , phone
• We will deliver outreach advice services to improve access to rural communities .
• We will ensure our service delivery creates a great client experience

Making us More Inclusive

• Our ‘ stand up for equality’ principle will support those who suffer hate crimes, domestic abuse and discrimination
• We will improve engagement with vulnerable groups who need extra help

Making us More Influential

• We will campaign to make a difference when our clients’ voices need to be heard
• We aim to be partners of choice, to improve the health and well- being of Hart’s residents by alleviating stress and anxiety