Citizens Advice Hart – Strategic Priorities 2017-20
To view our Annual Report please click below
Citizens Advice Hart Annual Report 2017 – 18 please also see here ‘Our Impact‘.
We provide Hart’s Citizens with free, impartial and confidential advice.
We aim to ‘Make a Difference’ to those most in need – whoever they are
We help people overcome their problems and campaign on big issues when their voices need to be heard
We value diversity, champion equality, and challenge discrimination and harassment
Our strategic plan is built around the vision of ‘Making a difference by doing things differently’. As we strive deliver our mission, vision and purpose we must be prepared to challenge the way we deliver our service in the face of rapid external changes. For example how and when our clients want to contact us and the increasing level of client demand and the complexity of advice brought about by changes to our social care and benefits system.
Our service delivery will be guided by these strategic objectives:
Making us More Accessible
We will widen our contact channels including web chat, email , phone
We will deliver outreach advice services to improve access to rural communities We will ensure that the quality of our advice achieves the highest audited rating
We will ensure our service delivery creates a great client experience
Making us More Inclusive
Our ‘ stand up for equality’ principle will support those who suffer hate crimes, domestic abuse and discrimination
We will improve engagement with the under 25 age group
We will aim to support other communities that have needs and require help
Making us More Influential
We will campaign to make a difference when our clients’ voices need to be heard
We will ensure that the impact of Universal Credit is fully understood and aim to work as part a multi -agency partnership to support this change
We aim to be partners of choice, to improve the health and well- being of Hart’s residents by alleviating stress and anxiety
Find out More