Adviceline 03444 111 306 Monday to Friday 9am to 5pm

Contact

We provide free, confidential, impartial and independent advice to all

Telephone Advice

Adviceline

For general advice
Monday – Friday 9am to 4pm

Help to Claim

Universal Credit help to claim
Monday – Friday 8am to 6pm

Consumer Helpline

Problems with goods & services
Monday – Friday 9am to 5pm

Scams Helpline

Victim of a scam
Monday – Friday 9am to 5pm

Email Advice

Section 1: Your Information

We need to record information about you to help with your enquiry. We have a legitimate interest to do this. When we record and use your personal information we: only access it when we have a good reason, only share what is necessary and relevant, and don't sell it to commercial organisations. You can find out more about how use your information in our Privacy Policy. Please would you fill out the following details which should take no longer than 5 minutes to complete:
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Visit Us

Citizens Advice Hart
Royal Oak Close
Yateley
GU46 7UD

Civic Offices
Harlington Way
Fleet
GU51 4AE

How we use your information

At Citizens Advice Hart we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people’s lives. We only ask for the information we need. We always let you decide what you’re comfortable telling us, explain why we need it and treat it as confidential.

When we record and use your personal information we:

  • only access it when we have a good reason
  • only share what is necessary and relevant
  • don’t sell it to commercial organisations

At times we might use or share your information without your permission. If we do, we’ll always make sure there’s a legal basis for it. This could include situations where we have to use or share your information:

  • to carry out our legitimate aims and goals as a charity – for example, to create statistics for our national research. This is called ‘legitimate interests’
  • to comply with the law – for example, if a court orders us to share information. This is called ‘legal obligation’
  • to protect someone’s life – for example, sharing information with a paramedic if a client was unwell at our office. This is called ‘vital interests’
  • for us to carry out a task where we’re meeting the aims of a public body in the public interest – for example, delivering a government or local authority service. This is called ‘public task’
  • to carry out a contract we have with you – for example, if you’re an employee we might need to store your bank details so we can pay you. This is called ‘contract’
  • to defend our legal rights – for example, sharing information with our legal advisors if there was a complaint that we gave the wrong advice.

We handle and store your personal information in line with the law – including the General Data Protection Regulation and in line with our Citizens Advice policy.

Please note that by completing your phone number and/ or email address in the form above you are giving permission for us to contact you using the details shown.