Citizens Advice Hart
In the light of the recent outbreak of COVID-19 in the UK we have suspended all face-to-face advice until further notice. Below are some alternative routes you can use. For further information about COVID-19 please see our webpage here.
General advice: call Adviceline on 03444 111 306 (Monday – Friday, 9am to 4pm)
Problems with goods and services: call our Consumer helpline on 0808 223 1133 (Monday – Friday, 9am to 5pm)
Universal Credit help to claim: call our Help to Claim helpline: 0800 1448 444 (Monday – Friday, 8am to 6pm)
Victim of a scam: call our Scams Helpline on 0808 250 5050 (Monday – Friday, 9am to 5pm)
To receive advice by email, use the ‘Get in touch’ form at the bottom of this page.
Chat to us online
You can also chat online to one of our advisers through our normal webchat service. Here we cover debt issues and much more.
How we use your information
At Citizens Advice Hart we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people’s lives.
We only ask for the information we need. We always let you decide what you’re comfortable telling us, explain why we need it and treat it as confidential.
When we record and use your personal information we:
- only access it when we have a good reason
- only share what is necessary and relevant
- don’t sell it to commercial organisations
At times we might use or share your information without your permission. If we do, we’ll always make sure there’s a legal basis for it. This could include situations where we have to use or share your information:
- to carry out our legitimate aims and goals as a charity – for example, to create statistics for our national research. This is called ‘legitimate interests’
- to comply with the law – for example, if a court orders us to share information. This is called ‘legal obligation’
- to protect someone’s life – for example, sharing information with a paramedic if a client was unwell at our office. This is called ‘vital interests’
- for us to carry out a task where we’re meeting the aims of a public body in the public interest – for example, delivering a government or local authority service. This is called ‘public task’
- to carry out a contract we have with you – for example, if you’re an employee we might need to store your bank details so we can pay you. This is called ‘contract’
- to defend our legal rights – for example, sharing information with our legal advisors if there was a complaint that we gave the wrong advice.
We handle and store your personal information in line with the law – including the General Data Protection Regulation and in line with our Citizens Advice policy.
Please note that by completing your phone number and/ or email address in the form below you are giving permission for us to contact you using the details shown.