Adviceline 0808 278 7864 Monday to Friday 9.30am to 3.30pm

Make a Referral to Citizens Advice Hart

Agency Referral

Agency Referral

Third Party & Client Details

Has the Client consented to being referred? *
Please tick to indicate that the client has agreed for a referral to be made to Citizens Advice Hart District; for the information below to be shared with and recorded by Citizens Advice Hart and to be contacted about this referral.
Please include any applicable deadlines. Please DO NOT include any details regarding ‘special category data’ including any information about health or disabilities.

Thank you for the referral, we confirm that we will take action within 5 working days but will be unable to follow up with you without the clients express consent.

Visit Us

Civic Offices
Harlington Way
GU51 4AE

How we use your information

At Citizens Advice Hart we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people’s lives. We only ask for the information we need. We always let you decide what you’re comfortable telling us, explain why we need it and treat it as confidential.

When we record and use your personal information we:

  • only access it when we have a good reason
  • only share what is necessary and relevant
  • don’t sell it to commercial organisations

At times we might use or share your information without your permission. If we do, we’ll always make sure there’s a legal basis for it. This could include situations where we have to use or share your information:

  • to carry out our legitimate aims and goals as a charity – for example, to create statistics for our national research. This is called ‘legitimate interests’
  • to comply with the law – for example, if a court orders us to share information. This is called ‘legal obligation’
  • to protect someone’s life – for example, sharing information with a paramedic if a client was unwell at our office. This is called ‘vital interests’
  • for us to carry out a task where we’re meeting the aims of a public body in the public interest – for example, delivering a government or local authority service. This is called ‘public task’
  • to carry out a contract we have with you – for example, if you’re an employee we might need to store your bank details so we can pay you. This is called ‘contract’
  • to defend our legal rights – for example, sharing information with our legal advisors if there was a complaint that we gave the wrong advice.

We handle and store your personal information in line with the law – including the General Data Protection Regulation and in line with our Citizens Advice policy.

Please note that by completing your phone number and/ or email address in the form above you are giving permission for us to contact you using the details shown.