Last year Citizens Advice helped 383,704 people with over 900,000 disability benefit issues. We help at every stage, from initial eligibility queries to the appeal processes. With our unique insight, it’s clear to us the system needs changing.
Incorrect decisions and long wait times mean sick and disabled people are left without the benefits they’re entitled to. This causes undue stress, hardship and misery for thousands. With several past reviews and green papers for improving disability benefits, it’s clear the Department for Work and Pensions (DWP) shares our view that change is needed.
It’s clear the system needs changing. Here are 3 things the system gets wrong and how to fix them:
- Claimants don’t feel listened to
- Assessors are not always specialised enough, and decision-makers can favour DWP evidence
- Poor assessment reports mean poor decision making
Read more at our national website including how to fix the above.
For free and confidential advice about your individual circumstances, contact us today.