Our Impact

We have a responsibility and are committed to understanding the difference we make to the people we help and communities across England and Wales.

Each year, Citizens Advice helps millions of people find a way forward. We do this by providing advice, education and support, and influencing policies and support that affect our clients.

Everything we do – and the way we work – benefits individuals and society.

Our latest impact report highlights the impact we have on people’s lives, and the difference we make to local communities. You can see our full 2023-2024 report below.