This week is Consumer Awareness Week and we’re focusing on being #ShopAware when online shopping.
Do you know your rights when a clothes or shoes order goes wrong?
From fake online shops, delivery delays and refund policies, understanding your consumer rights when shopping online is the best way to protect your money and new purchases.
You may have legal rights if the item is:
- Damaged or broken
- Unusable and not fit for purpose
- Not what was advertised
We can help you understand what you’re entitled to whether that’s a repair, replacement or refund.