Money Advice Caseworker
Money Advice Caseworker
Hours: 22.5 – 30 hours per week (negotiable)
Salary: £24,000 – £26,500 per annum FTE depending on experience (pro rata for hours worked)
Contract: Permanent
Location: Fleet office
Role description:
Citizens Advice Hart is looking for an experienced part-time money advice caseworker, or trainee, who can interview face to face, by phone and by email, making a real difference in people’s lives. The cost-of-living crisis has meant that people are facing significant challenges to their finances, as well as dealing with increasing levels of personal debt. In this role, you’ll have the opportunity to make a difference in people’s lives by providing in-depth money and debt advice, primarily face to face and over the phone. We would like to hear from you if you are passionate about giving an effective service to those most in need.
Required skills:
- You will need to demonstrate that you can engage skilfully with vulnerable and distressed clients.
- You will have experience in giving debt advice and ideally will have been trained in this role, although we welcome new trainees, as full training can be provided.
- Good communication skills, both written and verbal, are essential, as is the ability to effectively communicate with our clients using a non-judgemental approach.
- You must have numeracy skills sufficient to compile accurate financial statements and to calculate benefits.
What we give our staff:
One of our key strategic objectives is to make Citizens Advice Hart a ‘great place to work and volunteer’. We provide a confidential counselling line and prioritise learning and development to both fulfil individual potential and meet our strategic plan objectives. We also foster a supportive team approach, which is reflected in our behaviours to each other, including wellbeing and dignity at work. Our Trustee board ensures that our workplace is healthy and safe, and reviews policies to ensure they are fit for purpose and available to all. We conduct an annual people survey, which gives us feedback about how we can improve our support to those who work and volunteer for us, and we hold regular team meetings to enhance communication and teamwork.
The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.
If you like working in a dynamic and friendly environment to support the local community, we would love to hear from you.
Please contact ceo@citizensadvicehart.org.uk for further details, or complete the application form below.
Closing date for applications: 9am, Monday 23 September 2024
Shortlisted applicants will be invited for interview.