Communications Officer

Communications Officer

Communications  Officer

Fixed Term Contract ( Maternity Cover) until end March 2020

Up to 22.5hours a week (FTE £21,500 pro-rata £12,900p.a.)

25 days holiday + bank holidays ( pro-rata)

Flexible working

Citizens Advice Hart is a charity and part of the national Citizens Advice network. We provide a free, independent impartial and confidential advice service to around 2,500 people each year through face to face appointments, webchat, email and telephone. We help our clients find a way forward with a range of problems including accessing welfare benefits, managing debt, resolving employment and relationship and housing issues.

As Communications Officer you will be assisting  the Operations Manager to build the organisation’s reputation, to make it more accessible to existing and new clients as well as to help recruit new volunteers.

Your main purpose will be:

  • To develop and implement the communications action plan
  • Identify target audiences, key messages and communications channels for these opportunities
  • Develop relationships with local media and develop a plan working with neighbouring bureaux
  • Maintain brand guidelines for all communications
  • Ensure Citizens Advice Hart website is up to date with relevant and accurate content
  • Maintain social media activity
  • Produce marketing collateral for external promotional activity and events
  • Maintain the reception environment with key messages and activities
  • Support the research and campaigns team to promote its key activities and messages
  • Develop the customer satisfaction surveys and analyse outputs
  • Proactively market the volunteering opportunities to attract new volunteers


The ideal candidate will be working or have worked in a communications environment. You will be able to demonstrate experience of working across traditional and digital communications channels and have good aural and written communications skills, as well as competency in word, excel , PowerPoint and Publisher. The desirable candidate will have knowledge of online research tools, be able to work as a team and show an appreciation of our core values and principles. The role can be delivered from home and delivery of weekly hours can be flexible.

This is a great flexible opportunity to apply your skills to a not for profit organisation that makes a real difference to people’s lives.

To apply go to

Closing date for applications is May 9th

We value diversity, promote equality and welcome applications from all sections of the community.

•  confidential  •  impartial  •  independent  •  free  •

Communications Officer – Job Description

Application form

Notes on completing application form