Advice Service Manager

Advice Service Manager

Advice Service Manager

Permanent role – 22.5 hours a week ( 3 days 0900-1700)

£25.500 FTE ( £ 15,300 pro rata) + 5% pension contribution

33 days holiday ( inc bank holidays ) pro-rata

Citizens Advice Hart is a charity and part of the national Citizens Advice network. We provide a free, independent impartial and confidential advice service to around 2,500 people each year through face to face appointments, webchat, email and telephone. We help our clients find a way forward with a range of problems including accessing welfare benefits, managing debt, resolving employment and relationship and housing issues.

As Advice Service Manager you will play a key role bringing about changes and improvement in the service. You will have scope to develop and lead a team of staff and volunteers as a vital member of the management team in a stimulating environment. There is real potential for personal development and professional satisfaction,

You primary role will be to manage, supervise and develop a team of staff and volunteers to deliver a high quality, confidential, independent and impartial advice service across all channels to help clients resolve the problems they face.

Your main duties will be:

  • Team Leadership
  • Service Delivery and Quality
  • Learning & Development

You will be able to demonstrate good influencing and communication skills and a track record of successfully supervising and managing people, ideally in an organisation where standards and procedures are important. Customer focused, you will have a keen interest in improving services for the local community and in social policy work. You are likely to be working within a Citizens Advice environment or similar environment as  Advice Service Manager or a Supervisor who is ready for the next step.

Closing date:  Friday 24th May 2019

Interviews will be held May 31st 2019

We value diversity, promote equality and welcome applications from all sections of the community.  

•  confidential  • impartial •  independent • free  •

 

ASM Job Description

Application Form

Notes on completing application form