Universal Credit, Help to Claim
What is Universal Credit?
Universal Credit is a payment to help with living costs for working age residents. You may be able to get it if you are on a low income or out of work.
It has been rolling out across the UK for a few years and has now been rolled out across the Hart District for all new claims.
Universal Credit Full Service is a single payment and will replace the following means tested benefits:
If you currently receive any of the above benefits you cannot get Universal Credit at the same time. You don’t need to claim Universal Credit until the Department for Work and Pensions (DWP) gets in touch.
“However, if you need to make a new claim or have a change in circumstances then you will need to apply for Universal Credit . If you think this applies to you, we can support you with our Help to Claim service.”
Get help applying for Universal Credit
Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.
Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.
Public Access Computers
Come in and use our public access computers and printers, free of charge. Just turn it on and go, It’s as easy as that.
Need help? You can always ask reception or speak to one of our advisors.
Call us for free:
(0800 144 8 444)
Talk to us online:
Chat lets you talk to a trained adviser online about your Universal Credit application process. Chat is usually available 8am to 6pm, Monday to Friday. If no advisers are available, the chat box won’t appear.
Yateley Office Fleet Office Monday 9:30am – 3.30pm
Royal Oak Close Harlington Way Tuesday 9:30am – 3.30pm
Yateley Fleet Wednesday 9:30am – 3.30pm
GU46 7UD GU51 4AE Thursday 9:30am – 3.30pm
The service is also accessible at our outreach locations in Hartley Witney, Odiham and Hook.
For online advice visit: citizensadvice.org.uk/helptoclaim
If you’re a local organisation working with people who need help applying Universal Credit get in touch with us using the form below for more information on how you can signpost or refer people to our service.
Universal Credit Enquiry Form:
We will endeavour to contact the client within 48 working hours of receiving a referral. You can also view information about Universal Credit on