Help to Claim Universal Credit

What is Universal Credit?

Universal Credit is a payment to help with living costs for working age residents. You may be able to get it if you are on a low income or out of work.

It has been rolling out across the UK for a few years and has now been rolled out across the Hart District for all new claims.

Universal Credit Full Service is a single payment and will replace the following means tested benefits:


Income -based Job Seekers Allowance (JSA)

Income-based Employment Support Allowance (ESA)

Housing Benefit

Income Support

Child Tax Credits

Working Tax Credits


If you currently receive any of the above benefits you cannot get Universal Credit at the same time. You don’t need to claim Universal Credit until the Department for Work and Pensions (DWP) gets in touch.

“However, if you need to make a new claim or have a change in circumstances then you will need to apply for Universal Credit . If you think this applies to you, we can support you with our Help to Claim service.”

Get help applying for Universal Credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

If your worried about managing your Universal Credit claim due to Coronavirus here is the latest guidance issued by the Department of Work and Pensions.


Public Access Computers

Come in and use our public access computers and printers, free of charge. Just turn it on and go, It’s as easy as that.


“Need help? You can always ask reception or speak to one of our advisors.”

Call us for free on:

0800 144 8444

Talk to us online:

Chat lets you talk to a trained adviser online about your Universal Credit application process.
Chat is usually available 8am to 6pm, Monday to Friday. If no advisers are available, the chat box won’t appear.

Talk to an Adviser

Visit us:

Yateley Office
Royal Oak Close, Yateley, GU46 7UD

Fleet Office
Harlington Way, Fleet, GU51 4AE

Opening Times:
Monday 9:30am – 3.30pm
Tuesday 9:30am – 3.30pm
Wednesday 9:30am – 3.30pm
Thursday 9:30am – 3.30pm
Friday Closed

The service is also available in Hartley Witney, Odiham and Hook outreach locations.

For online advice visit:

If you’re a local organisation working with people who need help applying Universal Credit get in touch with us using the form below for more information on how you can signpost or refer people to our service.

Universal Credit Enquiry Form:

We need to record information about you to help with your enquiry. We have a legitimate interest to do this. We handle and store your personal information in line General Data Protection Regulation and in line with our Citizens Advice Privacy Policy  Please complete form below and select submit.


We will endeavour to contact the client within 48 working hours of receiving a referral. You can also view information about Universal Credit on

Citizens Advice Public website.