Advice Service Manager – Paid


An opportunity to make a difference working with a well-regarded and trusted charity brandAdvice Service Manager

Permanent role – 22.5 hours a week ( 3 days 0900-1700)

£25.500 FTE ( £ 15,300 pro rata) + 5% pension contribution

33 days holiday ( inc bank holidays ) pro-rata

Citizens Advice Hart is a charity and part of the national Citizens Advice network. We provide a free, independent impartial and confidential advice service to around 2,500 people each year through face to face appointments, webchat, email and telephone. We help our clients find a way forward with a range of problems including accessing welfare benefits, managing debt, resolving employment and relationship and housing issues.

As Advice Service Manager you will play a key role bringing about changes and improvement in the service. You will have scope to develop and lead a team of staff and volunteers as a vital member of the management team in a stimulating environment. There is real potential for personal development and professional satisfaction,

You primary role will be to manage, supervise and develop a team of staff and volunteers to deliver a high quality, confidential, independent and impartial advice service across all channels to help clients resolve the problems they face.

Your main duties will be:

  • Team Leadership
  • Service Delivery and Quality
  • Learning & Development

You will be able to demonstrate good influencing and communication skills and a track record of successfully supervising and managing people, ideally in an organisation where standards and procedures are important. Customer focused, you will have a keen interest in improving services for the local community and in social policy work. You are likely to be working within a Citizens Advice environment or similar environment as  Advice Service Manager or a Supervisor who is ready for the next step.

Applications 5pm  Friday March 15th 2019

Interviews will be held March 29th 2019

We value diversity, promote equality and welcome applications from all sections of the community.  

•  confidential  • impartial •  independent • free  •


ASM Job Description – February 2019

Application Form

Notes on completing application form