The Citizens Advice Bureau provides people with advice for all kinds of problems, without judging them. We endeavour to provide the advice people need for the problems they face.

In addition to this we also try to improve the policies and practices that affect people’s lives. We do this by showing people who make the decisions, for example politicians, what people’s experiences are.

People wouldn’t want to come to us with their problems if they thought we would gossip or pass their information on to other agencies. Nothing learned during the course of dealing with a client – including the fact that an enquiry has been made – will be passed to anyone outside the service without the client’s express permission.

Citizens Advice nationally see two million people every year across the local Citizens Advice offices.

Locally we know which policies are working and spot emerging problems early. We use this knowledge to feed into policy research; these insights combined with analysis of social and economic trends, help set out new ideas to improve policy and delivery for all.

We use our clients’ experience and stories to campaign for positive change. With over two million clients each year this evidence is hard to ignore. We speak up about the policies and services that cause people problems.

Your Voice Counts

0Healthwatch Hampshire are running a project to understand the needs and experiences of people using mental health services in North East Hampshire and Farnham. Full details of the project can be found on our ‘Projects and Funders’ page. This is an opportunity for service users to share their experiences and

Report unfair practice, tell us your story