As Money Advice Caseworker you will provide advice and support to those struggling with debts or at risk of homelessness caused by rent or mortgage arrears. You will need to explore all the options and solutions available to clients such as debt management plans, independent voluntary arrangements, bankruptcy, debt relief orders and other schemes. You will need to support clients through enforcement action and to negotiate with creditors to agree a settlement and positive outcomes for the client.
Role profile
- Provide the full range of debt advice.
- Explore the client’s financial situation and create a realistic and sustainable budget.
- Ensure income maximisation through the take up of appropriate benefits and other sources.
- Advise clients as to their options and negotiate with third parties as appropriate.
- Assist clients to implement their preferred debt solution.
- Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
- Provide advice and assistance to other staff and volunteers across the whole range of debt and money advice issues.
- Ensure that all casework meets the quality standards required by the FCA and FCA Consumer Duty, Citizens Advice and Advice Quality Standard and abides by internal policies.
- Maintain case records for the purpose of continuity of casework, information retrieval, and statistical monitoring and report preparation.
- Ensure that all work conforms to the internal systems and procedures.
- Liaise with the service funder as required ensuring it is kept up to date about the service, its outputs and challenges.
Person specification
- Qualifications and proven experience of working in housing or managing debt.
- Good communication and numeracy skills with particular emphasis on negotiating and representing.
- Effective listening and questioning skills
- Effective writing skills with particular emphasis on negotiating, representing and preparing reviews, reports and correspondence.
- Ordered approach to casework and an ability and willingness to follow and develop agreed procedures.
- Ability to prioritise own work, meet deadlines and manage caseload.
- Ability to use IT in the provision of advice and the preparation of reports and submissions.
- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
- Ability and willingness to work as part of a team.
- Commitment to professional development and learning
The terms are:
- Permanent
- Hours 22.5 – 30 hours a week (hours negotiable)
- Fleet office based
- Pay – Annual FTE £27,500 – £29,500 depending on experience
Our standard terms and conditions include;
- 37.5 hours is a FTE working week 0900-1700 with 30 minute break
- 25 days holiday plus bank holidays (holiday year runs January – December)
- 5% employer pension contribution to People’s Pension personal pension scheme- with 3% minimum employee contribution
We provide
- IT equipment and reasonable adjustments
- Free parking
- Tea, coffee and biscuits
- Social events
- A warm and friendly team
Closing date for applications: 9am, Monday 16 March 2026
Shortlisted applicants will be invited for interview.