Adviceline 0808 278 7864 Monday to Friday 9.30am to 3.30pm

Advice Session Supervisor Training Lead

Hours: 22.5 hours per week
Location: Hart District
Salary: £26,000 – £27,000 FTE (£15,600 – £16,200 pro-rata)
Contract Type: Permanent
Start Date: As soon as possible

We are looking for an Advice Session Supervisor – Training Lead with responsibility for supervision and development of the core advice team of staff and volunteers. Ensuring that the advice meets quality standards you will take the lead on creating an engaging, structured and supportive approach to our training and development for current and new recruits.
To be successful, we would like to you to demonstrate the following criteria:

 Ability to communicate effectively verbally and in writing, conduct research and analyse & interpret complex information to produce and present reports clearly.
 Demonstrable understanding of the issues involved in interviewing clients, an up-to-date understanding of equality and diversity – its application to providing advice and
the supervision and development of staff.
 Commit to, and work within, the aims, principles and policies of the Citizens Advice service, demonstrating the understanding of issues affecting the society and the implications of this on the client and the service.
 Proven ability to manage/supervise others including the ability to train, develop and motivate staff as well as the ability to give and receive feedback objectively and sensitively.
 Proven ability to monitor and maintain service delivery against agreed targets as well as monitor and analyse statistics and check the accuracy of calculations.
 Proven ability to supervise and monitor advice work and to maintain casework systems and procedures, use of IT systems and packages, electronic resources in the provision of advice and the preparations of reports and submission.

We welcome diversity both in our people and our thinking. We welcome applications from within and outside of the charity and advice sector from those who desire to serve their community and want to make a difference. Full training is included and we strive for everyone to succeed to be the best they can be.

Closing date for applications: Monday 7 June 2021

We are keen to fill this role as soon as possible so will be considering applications as they come in. The post will close once the position is filled.
Interview date: To be arranged following application.
To Apply
Completed applications should be submitted to Samantha Mabbott Chief Officer at