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Foodbank Adviser

Foodbank Adviser

Hours: 15 hours per week

Salary: £24,000 per annum FTE

Responsible to: Advice Service Manager

Contract: Fixed term contract until April 2024 with expectation of continued funding until April 2026 

Location: Hart district. Fleet office / Hart Foodbank / home. Flexibility around the location of work will be required, but it is expected that you will be within a commutable distance of the advertised role location. 

This is a role fully funded by the Hart Foodbank following receipt of a grant from Trussell Trust and will be working exclusively with clients referred from the Hart Foodbank. 

Citizens Advice Hart is looking for a motivated adviser who wants an exciting and challenging role that will make a real difference within the Hart District community. The successful candidate will deliver high quality advice on a range of topics.

The successful candidate will need to have advice giving experience within Citizens Advice or an equivalent organisation where their skills are transferable. Excellent interpersonal skills will be required. You will need an empathetic manner, a good grasp of IT and strong communication skills. You’ll be spending time in local food banks so will need to be able to work with minimal supervision in a sensitive environment with people who are facing hardship.

Role Summary 

  • Working with Hart Foodbank to address the causes of financial crisis 
  • Connect people to the right people at the right time 
  • Prevent an individual from needing foodbank support on an ongoing basis 

To develop a holistic, targeted advice service to foodbank clients within the Hart district. 

To deliver a good quality advice service to clients, with due regard to the aims, policies and procedures of the foodbanks and Citizens Advice service, working within a client-focused and responsive team. Providing signposting, triage, specific support and specialist advice, or referring to others within the service as required by individual knowledge and caseload. 

We want people who are passionate about giving an effective service to those most in need. You will need to demonstrate that you can engage skilfully with clients who are vulnerable and distressed and you will have proven skills in working in a busy environment. 

Citizens Advice Hart is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, disability, or age. 

Please contact Sam Mabbott if you have any questions.

Closing date & time for applications: Monday 11 December 2023, 9am

Shortlisted applicants will be invited for an interview.