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Settled and safe: a renter’s right

National Citizens Advice is running a campaign aimed at improving the private rented sector. In the last year Citizens Advice has advised clients on over 160,500 private rented sector issues. That’s 440 enquiries every day, for people hit by issues from illegal eviction to harassment to lost deposits and struggling to secure the most basic repairs.

PLEASE NOTE: This is an England-only campaign as the laws around housing are different in Wales.

The private rental sector remains a market in which consumers are woefully under-protected. We want this to change. We don’t see why renters should expect anything less than the protections consumers take for granted elsewhere – repairs that get done, systems to protect them from cowboys, refunds when things go badly wrong.

For full details of this national campaign please visit

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