Advice Session Supervisor
Led by the Advice Service Manager and working with other Advice Session Supervisors you will be responsible for day-to-day supervision and development of the core advice team of staff and volunteers to deliver a high quality, confidential, independent and impartial advice service using all channels to help clients.
You would be working with a small friendly team of staff and volunteers in our Fleet office in the Civic Offices, Harlington Way.
Working closely with the Advice Service Manager and Advice Session Supervisors
1. Manage the practicalities of the advice session and ensure adequate staffing and resources.
2. Keep advice knowledge up to date across all key areas (benefits, debt, housing, employment, family etc.) and provide appropriate levels of support and supervision to individual volunteers and paid staff depending on their level of competence.
3. Ensure remedial and developmental issues are identified and acted on to develop individuals, improve the quality of service and ensure clients do not suffer detriment due to poor or inadequate advice.
4. Undertake quality assurance including case checking and independent file reviews, giving constructive feedback with a view to maintaining team and individual motivation, allowing them to develop their skills and achieve our quality objectives.
5. Maintain effective admin systems and records, work cooperatively with colleagues, encourage good team-work and clear lines of communication.
6. Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and the team are motivated to do their best.
7. Take lead responsibility for key areas of the service as agreed with the Advice Services Manager.
Research and Campaigns
1. Keep up to date with research and campaigns issues.
2. Promote research and campaigns activity to the volunteer team.
Learning and development
1. Identify learning and development needs of the team.
2. Contribute to the organisation’s learning and development plan.
3. Organise internal and external learning and development activities to ensure competence and continuing development of the team.
4. Carry out supervision through regular feedback, one to ones and annual appraisals.
5. Participate in the recruitment & selection process of new volunteers.
6. Support new team members through induction and training to achieve competence.
Professional development
1. Keep up to date with legislation, policies and procedures and undertake all appropriate training as required for the role.
2. Attend relevant internal and external meetings as agreed with the Advice Services Manager.
3. Prepare for and attend supervision sessions, team meetings and staff meetings as appropriate.
- Permanent contract
- 30 hours a week (negotiable depending on experience, up to full-time)
- Fleet Office based (may be required on occasion to cover outreach sessions across Hart District)
- Pay – Annual FTE £29,000 – £31,000 depending on experience
Our standard terms and conditions include:
- 37.5 hours is a FTE working week 0900-1700 with 30 minute break
- 25 days holiday plus bank holidays (holiday year runs January – December)
- 5% employer pension contribution to People’s Pension personal pension schemewith 3% minimum employee contribution
We provide
- IT equipment and reasonable adjustments
- Free parking
- Tea, coffee and biscuits
- Social events
- A warm and friendly team
Shortlisted applicants will be invited for interview.