Adviceline 03444 111 306 Monday to Friday 9am to 5pm

Our People

The success of our service relies on the dedicated and compassionate team of staff and volunteers.

Over 80% of our workforce are volunteers, some of whom have been with us for many years. Our small paid staff provide overall management of the service and deliver specialist advice.

Meet the Staff

Our staff come from a variety of different backgrounds and routes to their roles within Citizens Advice Hart such as:

  • Working at other local Citizens Advice offices
  • Working at the national organisation
  • Working in the public and/or private sector
  • Have retired wanting to put something back
  • Started as a volunteer then taking a paid role when the opportunity arose
  • At the early stages of their careers looking to build their CV

This diversity of knowledge and experience is a distinct advantage when managing a group of volunteers from a variety of backgrounds. It also helps with building empathy with all we seek to help.

Julia

Julia

Chief Officer
Julie

Julie

Advice Service Manager
Katie

Katie

Session Supervisor
Jane

Jane

Operations Project Manager
Jane

Jane

Administrator
Fiona

Fiona

Supervisor
Peter

Peter

Homelessness Prevention Project
Mark

Mark

JFFF Project Manager
Charlie

Charlie

Advisor / Caseworker (JFFF)
Harriet

Harriet

Communications Officer (JFFF)

Meet our Trustees

Although we are members of the national Citizens Advice network we are an independent charity and have our own board of trustees who are responsible for the vision, mission and management of the charity. Specifically our trustees:

  • Employ the Chief Officer and an experienced team of paid staff to manage our team of volunteers and the day-to-day operations of the charity
  • Set the overall direction and support the development of the organisation
  • Work to maintain the Performance and Quality Framework set through the national Citizens Advice network
  • Make sure our work complies with relevant charity and other law
  • Manage the finances
  • Ensure we comply with legal, accounting and reporting requirements
  • Hold the staff to account to make sure we are meeting the needs of the local community
  • Work with the Chief Executive to ensure the organisation has the resources it needs to help and support the local community
  • Ensures that there is regular and effective communication with stakeholders about the charity’s purposes, work and achievements, including information that enables them to measure the charity’s success in achieving its purposes
Roger

Roger

Chair of Trustees
Graham

Graham

Vice Chair of Trustees
Steve

Steve

Treasurer
Martin

Martin

Trustee
Naomi

Naomi

Trustee
Geoff

Geoff

Trustee
Kulwant

Kulwant

Trustee
Tony

Tony

Trustee
Xuan

Xuan

Trustee
Martin

Martin

Trustee

Meet some of our Volunteers

Our volunteers are a particularly important part of the service as without them it would be difficult to offer the range of advice and support that Citizens Advice is well known for. They come from all walks of life and at varying stages of their working life such as:

  • Looking to build work experience at the start of their careers
  • In between jobs
  • During university vacation
  • Whilst children still live at home
  • Once children have left home
  • On retirement or semi-retirement

They help us deliver the service in a variety of ways which increasingly include greater use of technology such as email, webchat and video calls as well as the more traditional telephone and face to face appointments. We have a team of over 30 volunteers and here are some of them.

Carol

Carol

Administrator
Karen

Karen

Adviceline Assessor
Geraldine

Geraldine

Email Assessor
Jane

Jane

Assessor
Michelle

Michelle

Adviser
Simon

Simon

Generalist Adviser
Sheila

Sheila

Generalist Adviser
David

David

Generalist Adviser
Helen

Helen

Gateway Assessor & Research Volunteer