Volunteer Research & Campaign

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Volunteering as part of a Research and Campaign team, helping to identify change through the use of client data, stories and the information we have at our finger tips to identify change that is needed.
We train our research and campaign volunteers which helps in developing the skills needed to deliver an excellent level of service to our clients.

As a researcher you would:
• Provide support and guidance to advisers on research and campaigns work by assisting them in identifying suitable cases and ensuring that such cases are evidenced to an acceptable standard.
• Keep up to date with research and campaign issues through attendance of regular team meetings, networking events and research and campaigns round up, Citizens Advice and other publications and newsletters.
• Monitor trends in bureau inquiries to identify issues for potential local regional or national research and campaign work.
• Maintain the profile of research and campaigns within the bureau by reporting on key issues at the quarterly team meetings and the up keep of the research and campaign boards within bureau.
• Assist with the promotion of research and campaigning within bureau acting as a main contact on research and campaign issues for bureau trainees.
• Contribute to effective research and campaigns work within the bureau by carrying out regular reviews of the effectiveness of existing research and campaigns work, evaluating and proposing new initiatives.
• Assist with the development and ongoing maintenance of an effective system for handling evidence forms for the purposes of information retrieval, statistical monitoring and reporting.
• Uphold the aims and principles of the Citizens Advice Service.
• Work within the service’s policies and values, especially equal opportunities and anti-discrimination policies.
• Attend internal and external training courses (travel expenses will be reimbursed).
By using evidence that Citizens Advice gets from our clients, you could help bring about changes in local and national policies and services which can benefit everyone – even those who have never used a local Citizens Advice before.

Other tasks may include:
• fill out and gather evidence forms which explain the detail of what our clients come to us about.
• find out and raise relevant issues in the local Citizens Advice.
• train other staff and volunteers in finding out about issues and completing evidence forms.
• carry out research and write reports.
• get involved in media campaigning.
• work with other local Citizens Advice centres and organisations.

Personal Skills and Qualities:
• Strong sense of justice.
• Understand of the importance of research and campaigns work.
• Understand of key current social issues, and their potential impact on our clients.
• Commitment to the aims and principles of the Citizens Advice Service.
• Good report writing skills.
• Ability to analyse complex information.
• Ability to work constructively with other agencies as part of a local, regional or national campaign.
• Ability and willingness to work as part of a team.
• Ability to work on own initiative within given guidelines
• Basic IT skills and willingness to learn further IT packages
• Desire to continue learning.
• Good level of written and spoken English.
• Respect for views, values and cultures that are different to their own.
• Being open minded, approachable and not judge clients.

You could do this role if you are available to volunteer for 1 – 2 hours a week

If you would like to apply please feel free to complete and upload our volunteer application form; which to accessible here:

Volunteer Application Form