Universal Credit Adviser

Universal Credit Adviser

£21,500 FTE

15 hours a week  + 5% pension contribution

(potential for an additional 7.5 hours a week, subject to funding)

Fixed Term Contract – 8 months

Citizens Advice Hart is a rapidly changing organisation responding to the evolving needs of the local community, providing quality advice and information to the residents of Hart for over ten years. We are looking for a Universal Credit Adviser to assist in the roll out of Universal Credit within the District, helping us to shape the service delivery provision available to our clients.

This is a fixed term contract position for 8 months starting September 2018. A secondment from within the Citizens Advice network may be considered. You will be required to attend appointments at both offices and will be expected to work remotely at outreach locations as and when required.

As a Universal Credit Adviser your main responsibilities will be:

  • To assist clients with making online applications for Universal Credit and help them to understand their claimant commitment.

  • To assist clients with digital awareness, ensuring that they are security aware and can manage their Universal Credit account online.
  • To assist clients with the preparation of a personal budgeting to understand how their Universal Credit award will be paid and to work out their monthly income and outgoings.
  • To provide comprehensive and tailored advice service to Hart residents within Citizens Advice quality standards and principles.
  • Provide advice and assistance to other staff and volunteers on all matters relating to Universal Credit.
  • Ensure that all casework conforms to the bureau’s Office Manual and the Advice Quality Standard and/or the Specialist Quality Mark as appropriate.

The successful candidate will be able to demonstrate:

  • A minimum of 2 years recent, relevant experience in welfare benefits advice work.
  • Completion of Citizens Advice Generalist Advice Certificate or have equivalent experience
  • Ability to undertake generalist casework and manage caseload
  • Ability to research, analyse and interpret complex information
  • Ability to plan and prioritise own work and meet deadlines
  • Excellent interpersonal and communication skills
  • Effective written and oral communication skills
  • Excellent IT skills
  • Commitment to effective team working
  • Ability to keep up to date with legislation, case law, policies and procedures relating to Universal Credit and to ready to share with the wider volunteering team.


Closing date for completed applications is 5.00 pm 8th August 2018

Interviews to be held on 22th August  2018


We value diversity, promote equality and welcome applications from all sections of the community. 

Application Form (Paid Staff)

Notes on completing application form

Universal Credit Adviser Job Specification (1)